The Copy Professor

Email Marketing

About Us

We help business owners, primarily Instagram coaches, increase email revenue through high-converting copy, automations, list management, and improved email deliverability.Explore our samples to see our work. If you’re ready to get more out of your email list and stop landing in the dreaded spam folder, we’re currently looking to partner with a handful of new clients this month.Interested? Email us at [email protected], and let’s talk.

Services

Contact

[email protected]Or DM us 'COPY' on Instagram

Terms and ConditionsLast updated: November 15, 20261. About The Copy ProfessorThe Copy Professor is an Ontario-based sole proprietorship operating under a registered business name. References to “we,” “us,” and “our” mean the proprietor carrying on business as The Copy Professor.We provide email marketing and related services to businesses, including consulting, copywriting, deliverability improvement, technical setup, automations, and ongoing email list management.For questions about these terms or our services, contact [email protected].2. Service agreementsThese terms describe the general conditions applicable to our website and, when incorporated into an engagement, our services.Before purchasing a service, you will receive a written service agreement or order setting out the applicable scope of work, deliverables, fees, payment arrangements, timelines, cancellation conditions, and any specific guarantees.Service-specific terms must be agreed before payment. If a signed service agreement conflicts with these general terms, the service agreement governs that engagement, subject to applicable law.Changes to the scope, fees, or material conditions of an existing engagement require written agreement. Purchasing one service does not automatically enrol you in another service or an ongoing retainer.Our services are intended for business and professional use. Anyone purchasing on behalf of a business must have authority to enter into the agreement.3. Fees and paymentsPrices, payment currency, applicable taxes, payment schedules, and any additional charges will be disclosed before purchase.You are responsible for paying the agreed fees when due. Additional work and third-party expenses require your approval before we charge for them.Where recurring payments apply, the amount or agreed method of calculating the amount, billing frequency, renewal arrangements, and cancellation conditions will be disclosed before you authorize billing.A project payment plan does not, by itself, make the project a recurring subscription. Ongoing services require a separate agreement or express authorization.Card payments are processed through Stripe. Other payment methods may be agreed separately. Please do not send full payment card details by email or social media.4. Service deliveryOur services are delivered remotely through email, shared documents, online meetings, and agreed software platforms. We do not ship physical goods.The delivery schedule and any requirements for starting work will be set out in the relevant service agreement.Delivery may depend on receiving agreed payments, account access, information, materials, and approvals. If a delay or third-party issue affects the schedule, we will explain the impact and agree any necessary material changes with you.Project completion, revisions, ongoing support, and any maintenance responsibilities are determined by the service agreement.5. Client responsibilitiesYou are responsible for providing accurate information, timely feedback, and the access and permissions reasonably necessary for the agreed work.You must have the necessary rights to use the content, accounts, subscriber information, and other materials you provide.Both parties must comply with the laws and platform requirements applicable to their activities. We will not knowingly carry out instructions involving unlawful marketing, deceptive practices, or unauthorized use of personal information.Unsubscribe requests must be honoured. Any subsequent resubscription must be voluntary and supported by valid consent. An optional offer must not obstruct an unsubscribe request or automatically re-enrol someone who has unsubscribed.Client responsibilities do not remove our responsibility for the work and legal obligations applicable to us.6. Results and offer-specific guaranteesWe will perform the agreed services with reasonable care and skill.Marketing results depend on factors including the client’s offer, audience, subscriber engagement, sending history, list quality, and third-party platforms. Except where expressly promised in the applicable offer or agreement, we do not guarantee a particular level of revenue, sales, conversions, inbox placement, or other performance outcome.Any performance or money-back guarantee applies only to the service for which it is expressly offered. Its eligibility conditions, measurement criteria, timeframe, client responsibilities, and remedy will be disclosed before purchase and recorded in the service agreement.A guarantee attached to one service does not automatically apply to another service or to ongoing list management.Nothing in these general terms overrides an express guarantee applicable to your purchase.7. CancellationTo request cancellation, email [email protected] with your business name and the service you wish to cancel.The applicable notice period, minimum commitment, effective cancellation date, and any remaining payment obligations will be disclosed in your service agreement before purchase.For recurring services, cancellation stops future renewals from the effective cancellation date determined under that agreement. We will confirm the effective date and any remaining agreed charges in writing.For project-based services, cancellation may leave amounts payable for work already performed, work in progress, and third-party commitments expressly approved by you. The basis for calculating these amounts, including the treatment of deposits and unused prepaid amounts, must be disclosed before purchase.We will not impose cancellation fees or charges that were not disclosed and agreed.Cancellation does not automatically entitle you to a refund for services already properly performed. Refund eligibility is addressed below and in the relevant service agreement.8. Refund policyUnless an applicable guarantee, service agreement, or legal requirement provides otherwise, fees for services already properly performed are non-refundable.Disappointment with a marketing outcome does not, by itself, create a refund entitlement where no corresponding result was guaranteed. This does not excuse a failure to provide the agreed services.Refunds relating to cancellation, unused prepaid services, or an offer-specific guarantee will be assessed under the terms disclosed and agreed before purchase.We will correct duplicate or incorrect charges and refund amounts collected that were not owed. If we are unable to provide paid services, we will refund the amount attributable to the services we will not provide, unless you agree in writing to an alternative remedy.To request a refund, email [email protected] with your business name, invoice or payment reference, and the reason for your request.We aim to acknowledge refund and billing inquiries within two business days. If an investigation is required, we will explain the next steps and expected response timeframe.Approved refunds will be submitted within five business days of approval, normally using the original payment method. Any contractual deadline for an automatic guarantee refund also applies.Banks and payment providers control how long a submitted refund takes to appear in your account.Business days are Monday through Friday, excluding Ontario public holidays.Nothing in these terms limits refund rights, payment-dispute rights, or other remedies that cannot lawfully be excluded.9. Account access, confidentiality, and privacyWe use client account access and confidential information only as reasonably necessary to perform the agreed services, administer the engagement, or meet legal obligations.We restrict access to authorized people and service providers who need it for those purposes. We will not publicly disclose confidential client information without permission, except where disclosure is required or permitted by law.Our Privacy Policy explains how we handle personal information. Where we process subscriber information on your behalf, the relevant service agreement and any applicable data processing terms also govern that activity.10. Intellectual propertyOwnership and permitted use of deliverables will be set out in the service agreement.Each party retains its rights in materials it owned before the engagement. Providing access to existing templates, methods, software, or other materials does not automatically transfer ownership of them.Third-party materials remain subject to their applicable licences.We will obtain permission before identifying a client in a public case study or publishing confidential client work.11. Third-party platforms and service suspensionOur work may involve email providers, testing tools, website platforms, and other third-party services. Those providers operate under their own terms and may change their features, pricing, or policies.We do not control their decisions or guarantee their uninterrupted availability. This does not remove our responsibility to perform the work we have agreed to provide.We may suspend or end an engagement as permitted by its service agreement, including for unpaid agreed fees, unlawful instructions, or a material breach. Where appropriate, we will provide notice and a reasonable opportunity to resolve the issue.Suspension or termination does not automatically forfeit prepaid amounts. Any remaining fees or refunds will be determined under the agreement and applicable law.12. Questions and disputesIf you have a concern about our work or a payment, contact [email protected] so we can investigate and seek a resolution.Contacting us does not prevent you from exercising rights available under applicable law or through your payment provider.13. Governing lawThese terms are governed by the laws of Ontario and the applicable federal laws of Canada, subject to any mandatory laws or protections that apply to the engagement and cannot be excluded by agreement.14. Changes to these termsWe may update these terms and will revise the “Last updated” date when we do.Updates apply prospectively. Posting revised website terms does not, by itself, change an existing signed agreement, remove an existing guarantee, or authorize additional charges.Material changes to an existing engagement require agreement or another legally valid process.15. ContactThe Copy Professor
Toronto, Ontario, Canada
Email: [email protected]

Privacy PolicyLast updated: November 15, 20261. About usThe Copy Professor is an Ontario-based sole proprietorship operating under a registered business name.This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, communicate with us, book a meeting, or purchase our services. It also explains how we handle personal information when providing services on behalf of clients.Privacy questions and requests should be directed to:Privacy Officer — The Copy Professor
Location: Toronto, Ontario, Canada
Email: [email protected]2. Information we collectThe information we handle depends on how you interact with us and the services involved.Inquiries and business outreach: We handle names, business contact details, social media usernames, relevant information from public business websites or profiles, and correspondence about our services.Scheduling and meetings: We collect appointment details, contact information, answers to booking questions, and information shared during meetings, chats, or screen sharing. Before recording, transcribing, or creating automated meeting summaries, we will explain the purpose and obtain any consent required by applicable law.Contracts and onboarding: We collect signatory details, signatures, business information, project requirements, and information submitted through onboarding questionnaires.Billing and payments: We handle billing contact details, invoices, payment amounts, payment status, and transaction references. Payment providers process the financial information needed to complete transactions.Ongoing communications: We handle contact information, messages, and files exchanged through email, messaging applications, and other agreed channels. Depending on the channel, this may include your telephone number and profile information.Service delivery: Where required for an engagement, we receive authorized access to relevant client systems. Information available through those systems may include subscriber contact details, consent and suppression records, campaign activity, technical settings, and deliverability reports.Please provide only information relevant to your inquiry or engagement. Do not submit full payment card details through ordinary email, messaging applications, or onboarding questionnaires. Where possible, grant account access through platform invitations and permissions rather than sharing passwords.3. How we use personal informationWe use personal information to:* Communicate with prospective and existing clients about relevant services, where permitted by law.
* Respond to inquiries, schedule meetings, and prepare proposals.
* Enter into and administer service agreements.
* Perform the services requested by clients.
* Issue invoices, administer payments, and handle billing concerns.
* Maintain business records and document permissions and instructions.
* Protect accounts, investigate misuse, and resolve disputes.
* Meet applicable legal obligations.We limit collection and use to information reasonably necessary for these purposes. Where consent is required, we obtain it in an appropriate form.We will explain a materially different purpose and obtain any required consent before using information for that purpose.4. Website technology and external servicesWhen you visit our website, hosting infrastructure processes technical information necessary to deliver and protect the website, such as your IP address and information accompanying your browser’s requests.Our website and communications may direct you to external booking, meeting, payment, or social media services. When you use those services, their providers may process technical information and use cookies or similar technologies under their own privacy policies.The information involved depends on the service and features you use. Privacy and cookie controls offered by those providers are available through their respective websites or applications. Browser settings may provide additional controls, although they do not control every form of data collection.5. Service providers and disclosuresWe use providers to support our business and deliver services. Depending on the interaction or engagement, these include:* Website hosting providers: Operating and securing our website.
* Scheduling and meeting providers: Handling booking details, participant information, and meeting communications.
* Payment, invoicing, and banking providers: Processing billing information, payments, refunds, and financial records.
* Email, messaging, and document providers: Handling correspondence, files, and collaboration.
* Electronic-signature and form providers: Processing agreements, signatures, and onboarding information.
* Client-authorized marketing and technical platforms: Handling the information needed to perform the agreed services.We disclose information only as reasonably necessary for the relevant purpose. Providers processing information on our behalf are subject to appropriate arrangements, and we remain responsible for our applicable privacy obligations.Some providers also process information for their own purposes, such as security, fraud prevention, or legal compliance, under their own privacy policies.We may disclose information to professional advisers where necessary, or where disclosure is required or permitted by law.You can contact us for further information about the providers involved in handling your information.6. Information processed on behalf of clientsWhen we access or manage a client’s subscriber information, we process it on the client’s behalf, according to agreed instructions and applicable law.We do not use client subscriber information to build our own marketing list.Our access, permitted uses, and arrangements for returning or deleting client information are governed by the relevant service agreement and any applicable data processing terms.If your information is held on one of our clients’ email lists, contact that business about your subscription or privacy rights. If you contact us instead, we will assist appropriately or refer the request to the responsible client.7. Marketing communications and consentWe send our own promotional communications only where permitted by applicable law.You can unsubscribe using the mechanism provided in the message or by contacting [email protected]. We honour unsubscribe requests within the applicable legal timeframe.Unsubscribing from promotional messages does not prevent necessary communications about an active engagement, transaction, or privacy request.An unsubscribe request remains effective unless you subsequently provide valid consent to subscribe again. Viewing an offer does not, by itself, resubscribe you.8. International processingProviders involved in our services may store or process personal information outside Canada. Information processed abroad may be subject to the laws of that jurisdiction and lawful access by its authorities.We use appropriate safeguards for information handled on our behalf and remain responsible for our obligations under applicable Canadian privacy law.Contact us for information about international processing relevant to your information.9. RetentionWe retain personal information for as long as reasonably necessary for the purposes described in this policy and applicable legal obligations.Inquiry information is retained as needed to respond and manage relevant follow-up. Client agreements and correspondence are retained as needed to administer the relationship and address related obligations or disputes. Financial records are retained for applicable tax and accounting requirements.Client subscriber information is retained or returned according to the relevant agreement and applicable law. Limited consent and unsubscribe records may be retained to document permissions and honour communication preferences.When information is no longer required, we delete it or anonymize it, subject to legal retention requirements and backup processes.10. SecurityWe use safeguards appropriate to the sensitivity of the information, including restricting access to authorized people who need it for their work.No method of electronic transmission or storage is completely secure. If a privacy incident occurs, we will assess it and take the steps required by applicable law, including notification where required.11. Your rights and privacy concernsSubject to applicable law, you may request access to your personal information, correction of inaccuracies, or withdrawal of consent for processing based on consent.You may also request deletion of information we no longer need to retain. Legal, contractual, or other permitted retention requirements may limit some requests.Withdrawing consent for information necessary to provide a service may affect our ability to continue that service. We will explain relevant consequences.Send requests or complaints to [email protected]. We may request reasonable information to verify your identity before disclosing or changing personal information.We will respond within the timeframe required by applicable law and explain any applicable limitations or refusal.If a concern remains unresolved, you may contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.12. Changes to this policyWe may update this policy as our services or practices change. We will revise the date above when we make changes.Where required, we will provide notice and obtain consent before implementing material changes to how personal information is handled. Publishing an updated policy does not, by itself, provide consent for a new use.